Guest journey and transition worksheet

Event: [name] | Guest lead: [name] | Venue contact: [name] | Version: [version]

Representative guest: [situation relevant to this brief; avoid unnecessary personal detail]

Moment	Guest question	Confirmed information / action	Owner	Dependency	Exception route
Invitation	Why attend and how respond?	[answer]	[name]	[approval]	[contact]
Property arrival	Where do I enter?	[answer]	[name]	[venue confirmation]	[contact]
Registration	Which route applies?	[answer]	[name]	[record/system]	[help route]
Programme	What happens next?	[answer]	[name]	[agenda]	[contact]
Break / meal	Where do I go and return?	[answer]	[name]	[receiving readiness]	[alternative]
Departure	Where is my onward arrangement?	[answer]	[name]	[transport/venue]	[contact]
Follow-up	Where is the promised material?	[answer]	[name]	[release approval]	[contact]

First ten minutes walkthrough

This is an illustrative observation window, not a service target.

• [ ] Event/booking names match across invitation, venue and hosts.

• [ ] Routes and decision points walked with venue.

• [ ] Relevant accessible arrangements confirmed with responsible owners.

• [ ] Early arrival and missing-record response explained.

• [ ] Temporary obstructions or shared-function changes recorded.

Transition: [conference to dinner / breakout / departure]

Releasing owner: [name] | Receiving owner: [name] | Programme announcer: [name]

Ready condition	Confirming owner	Status / time	Exception and response
Destination and route reviewed	[venue]	[status]	[action]
Service / room reset complete as required	[lead]	[status]	[action]
Directions and assistance ready	[guest lead]	[status]	[action]
Announcement matches confirmed plan	[programme lead]	[status]	[action]

Approved alternative if release is delayed: [arrangement reviewed by relevant owners]

ThreeSixZero · Event planning worksheet. Adapt to your agreed scope and responsibilities.